Popular Articles | Page 4 | First Home Mortgage

How to Enroll

Last Updated: 09/08/2026 in Go Paperless

You can enroll online in a few quick clicks! Here's how: Log into your online account. Go to Documents and click Manage Delivery Preferences . Next to Escrow statements plus other routine servicing communications, check the Email box an...
Paperless Statements

Last Updated: 09/15/2026 in Payments and Payoffs

Can I opt out of receiving copies of statements in the mail? Yes! Go paperless by opting in for electronic account and/or year-end statements. Once you are enrolled, we’ll send you an email each time a statement is ready to view online. You wil...
Access Outside the U.S.

Last Updated: 09/08/2026 in Online Access

Access to your loan/account is available in the following countries: United States Australia British Virgin Islands Canada Finland Germany Greenland Guam India Japan Mexico Micronesia Portugal Puerto Rico South Korea United Kingd...
How to Request Mortgage Assistance

Last Updated: 05/20/2024 in Financial Hardship

How can I apply for mortgage assistance ? You can log into our website or app to complete the application online or, if you prefer to submit your application by mail or email, please click the button above to download a PDF. The PDF will ...
Looking to Reduce Your Payment?

Last Updated: 08/04/2026 in Lower My Payment

We love making homeowners happy—and what better way than to help you save money over the life of your loan? If you are looking to reduce your monthly payment, options may be available for your loan. Browse the topics below and reach out to us with...
Gracefully Exiting Your Loan

Last Updated: 05/20/2024 in Financial Hardship

If you foresee there isn’t a financially feasible way to keep your home, here are more options for you to avoid the foreclosure process. Traditional Sale: Work with a real estate agent to s ell your home ...
Property Taxes

Last Updated: 05/29/2024 in Escrow, Tax & Insurance

I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please send it to us so we can ensure timely payment....
Disaster Assistance

Last Updated: 07/15/2026 in Property Damage & Claims Assistance

I am having trouble making mortgage payments due to a disaster. What can I do? If a recent disaster has affected your ability to conduct normal financial business, we understand this may result in late or missed mortgage payments. We are here t...
Additional Resources

Last Updated: 05/20/2024 in Financial Hardship

COVID-19 Resources If you have a hardship related to COVID-19 , visit the CFPB’s mortgage and housing assistance portal . Homeowner Assistance Fund (HAF) in the U.S Department of the Treasury and Nati...
LoanNav App

Last Updated: 07/02/2026 in Online Access

While you can access our website from your smartphone and tablet, our LoanNav app provides an enhanced experience on for Apple and Android mobile devices. The app is free and easy to use, with the same features and functionality as the we...