Popular Articles | Page 4 | First Home Mortgage

Access Outside the U.S.

Last Updated: 02/03/2025 in Online Access

Access to our website and app is available in the following countries: United States Australia British Virgin Islands Canada Finland Germany Greenland Guam India Japan Mexico Micronesia Portugal Puerto Rico South Korea United Kingd...
Paperless Statements

Last Updated: 07/01/2024 in Payments and Payoffs

Can I opt out of receiving copies of statements in the mail? Yes! Go paperless by opting in for electronic account and/or year-end statements. Once you are enrolled, we’ll send you an email each time a statement is ready to view online. You will ...
Disaster Assistance

Last Updated: 07/17/2024 in Disaster Claims & Assistance

I am having trouble making mortgage payments due to a disaster. What can I do? If a recent disaster has affected your ability to conduct normal financial business, we understand this may result in late or missed mortgage payments. We are here t...
How to Request Mortgage Assistance

Last Updated: 05/20/2024 in Financial Hardship

How can I apply for mortgage assistance ? You can log into our website or app to complete the application online or, if you prefer to submit your application by mail or email, please click the button above to download a PDF. The PDF will ...
Property Taxes

Last Updated: 05/29/2024 in Escrow, Tax & Insurance

I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please send it to us so we can ensure timely payment....
How to Enroll

Last Updated: 09/16/2025 in Go Paperless *NEW Options!*

You can enroll online in a few quick clicks! Here's how: Log into our website or app. Go to Documents and click Manage Delivery Preferences . Next to Escrow statements plus other routine servicing communications, check the Email box and...
We're Here to Support You

Last Updated: 06/11/2024 in Financial Hardship

We understand that life circumstances might lead to difficulty making your mortgage payments. As your mortgage partner, we are here to help if you are facing financial hardship . Whether you need help bringing your account cur...
Accessing Statements Online

Last Updated: 09/16/2025 in Go Paperless *NEW Options!*

Here's how to find statements and other select communications on our website and app: Log in Go to Documents Click or tap the type of document you're looking for (e.g., Taxes or Escrow) to see the statements available Click or tap the link ...
Additional Resources

Last Updated: 05/20/2024 in Financial Hardship

COVID-19 Resources If you have a hardship related to COVID-19 , visit the CFPB’s mortgage and housing assistance portal . Homeowner Assistance Fund (HAF) in the U.S Department of the Treasury and Nati...
Looking to Reduce Your Payment?

Last Updated: 05/30/2024 in Lower My Payment

We love making homeowners happy—and what better way than to help you save money over the life of your loan? If you are looking to reduce the amount of your monthly mortgage payment, options may be available for your mortgage. Browse our FAQs below ...