Popular Articles

41. Why Go Digital?

    Last Updated: 05/01/2025 in Online Access
    Setting up your online account lets you manage your loan your way—anytime, anywhere. Our secure and easy-to-use website will help you: View your loan details such as balance, payoff date, interest, taxes, and more Quickly make or schedule one-...

42. Accessing Statements Online

    Last Updated: 09/16/2025 in Go Paperless *NEW Options!*
    Here's how to find statements and other select communications on our website and app: Log in Go to Documents Click or tap the type of document you're looking for (e.g., Taxes or Escrow) to see the statements available Click or tap the link ...

43. How to Enroll

    Last Updated: 09/16/2025 in Go Paperless *NEW Options!*
    You can enroll online in a few quick clicks! Here's how: Log into our website or app. Go to Documents and click Manage Delivery Preferences . Next to  Escrow statements plus other routine servicing communications,  check the Email box and...

44. Paperless Statements

    Last Updated: 07/01/2024 in Payments and Payoffs
    Can I opt out of receiving copies of statements in the mail? Yes! Go paperless by opting in for electronic account and/or year-end statements. Once you are enrolled, we’ll send you an email each time a statement is ready to view online. You will ...

45. Access Outside the U.S.

    Last Updated: 02/03/2025 in Online Access
    Access to our website and app is available in the following countries:  United States Australia British Virgin Islands Canada Finland Germany Greenland Guam India Japan Mexico Micronesia Portugal Puerto Rico South Korea United Kingd...

46. E-Delivery Options

    Last Updated: 09/16/2025 in Go Paperless *NEW Options!*
    Electronic delivery is available for the following communications:  Monthly mortgage/account statements Provide information about payments due, account summary, and recent transactions.  Year-end statements Depending on your loan/accoun...

47. Disaster Assistance

    Last Updated: 07/17/2024 in Disaster Claims & Assistance
    I am having trouble making mortgage payments due to a disaster. What can I do?  If a recent disaster has affected your ability to conduct normal financial business, we understand this may result in late or missed mortgage payments. We are here t...

48. How to Request Mortgage Assistance

    Last Updated: 05/20/2024 in Financial Hardship
    How can I apply for mortgage  assistance ?   You can log into our website or app to complete the application online or, if you prefer to submit your application by mail or email, please click the button above to download a PDF. The PDF will ...

49. Looking to Reduce Your Payment?

    Last Updated: 05/30/2024 in Lower My Payment
    We love making homeowners happy—and what better way than to help you save money over the life of your loan? If you are looking to reduce the amount of your monthly mortgage payment, options may be available for your mortgage. Browse our FAQs below ...

50. Property Taxes

    Last Updated: 05/29/2024 in Escrow, Tax & Insurance
    I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please send it to us so we can ensure timely payment....

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