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31. Receiving My Statement

    Last Updated: 01/06/2026 in Year-End Statements
    When and how will I receive my year-end statement? Year-end statements are sent by January 31 each year. If you enroll for electronic year-end statements by December 31, we will notify you by email when your statement is available online to vie...

32. Who to Contact

    Last Updated: 01/06/2026 in Year-End Statements
    I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit  IRS.gov...

33. Mortgage Assistance Options

    Last Updated: 05/20/2024 in Financial Hardship
    Need  M ortgage  A ssistance ?   Whether  you ’re  experiencing hardship due to loss of employment, income reduction, illness or other related impacts , here are your options  that may be available to you based on investor guidelin...

34. Tax Deductions

    Last Updated: 01/06/2026 in Year-End Statements
    How can my Form 1098 help with tax deductions? This statement reports the total mortgage interest paid on your loan during the year. Generally, homeowners may be able to deduct mortgage interest from their taxes owed to the IRS. For information...

35. Getting Started

    Last Updated: 02/03/2025 in Online Access
    What should I do the first time I log into my account? Once you’re logged into your account, you can: See an overview of your loan , including balance, interest information, payoff date, escrow details, payment history, and more. Go to My L...

36. Who We Are

    Last Updated: 03/18/2026 in Newly Closed Loans
    Congratulations on your recent closing! We are happy to support you in your next chapter as the servicer of your loan. At , our goal is to make homeownership easy and convenient, every step of the way  As your loan servicer, you can expect us ...

37. Other Correspondence

    Last Updated: 06/05/2024 in Contact Us
    Other Correspondence First Home Mortgage PO Box 4638 Englewood, CO 80155 Designated Address for Notices of Error & Information Requests First Home Mortgage PO Box 3398 Englewood, CO 80155 ...

38. Mortgage Assumption

    Last Updated: 11/10/2025
    What is a mortgage assumption? To keep it simple, this means an existing property title or ownership and mortgage obligation is transferred from one borrower to another as part of a property sale. When a mortgage is assumed, its remaining balance, ...

39. Claims

    Last Updated: 03/02/2026 in Disaster Claims & Assistance
    What do I need to do if my home has been damaged? Here’s what you need to do first:   Contact your hazard insurance company to file a claim.   Begin the claims process with : Call  833.253.1133 , and w e'll let you know what is requ...

40. Accessing Statements Online

    Last Updated: 09/16/2025 in Go Paperless *NEW Options!*
    Here's how to find statements and other select communications on our website and app: Log in Go to Documents Click or tap the type of document you're looking for (e.g., Taxes or Escrow) to see the statements available Click or tap the link ...

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