Receiving My Statement

When and how will I receive my year-end statement?

Year-end statements are sent by January 31 each year. If you enroll for electronic year-end statements by December 31, we will notify you by email when your statement is available online to view, download, and print. Otherwise, you'll receive a paper copy of your year-end documents(s) by mail. 

Can you email me when my year-end documents are ready?

Yes! You can enroll for electronic year-end statements to receive an email when your statement is available on our website and app to view, download, and print. 

Here’s how:

• Log into your account. 
• Go to Documents.
• Scroll to Manage Delivery Preferences. 
• Check the box under Email for the types of statements you would like to receive electronically.

How can I confirm or update my mailing address?

To help ensure you receive your tax statements without delay, be sure to update your communication preferences by December 31 if your preferred email and/or mailing address has changed. 

You can view your contact information online anytime on our website or mobile app. Once logged in, go to the My Loan tab. The section titled Loan information will display your mailing address, email address, and phone number. To change your preferences, click Edit.

I need another copy of my statement. Can you send one to me?

You can download and print your statement in a few quick clicks on our secure website or mobile app. Once logged in, go to Documents, and then click Taxes. If you need further assistance, please contact us.