Popular Articles

11. LoanNav Mobile App

    Last Updated: 07/30/2024 in Online Access
    While you can access our homeowner portal from your smartphone and tablet, our LoanNav app provides an enhanced experience on Apple and Android mobile devices. The app is free and easy to use, with the same features and functionality as the websit...

12. Escrow Statement FAQs

    Last Updated: 05/30/2024

13. How to Register Online

    Last Updated: 02/03/2025 in Online Access
    How can I access my mortgage online? Registering online is quick and easy. Here's how: Click LOG IN above or in the sidebar.  Click Register Your Account . Enter your last name, SSN or EIN/TIN, date of birth, and email address (all fields ...

14.  Welcome!

    Last Updated: 07/23/2024 in Newly Closed Loans
    Your browser does not support HTML5 video. ...

15. Homeowner's/Hazard Insurance

    Last Updated: 06/04/2024 in Escrow, Tax & Insurance
    I have a new homeowners insurance policy. Do I need to send it to you? Yes, if you leverage an escrow account to help manage insurance expenses required for your property, you need to inform us of any changes in your insurance policy. You can s...

16. Paying Off Your Loan

    Last Updated: 07/01/2024 in Payments and Payoffs
    A payoff statement for a mortgage, sometimes referred to as a payoff letter, is a document that details the exact amount of money needed to fully pay off your mortgage loan.  It encompasses  your outstanding balance, the interest you owe,  an...

17. Getting Started

    Last Updated: 11/07/2024 in Newly Closed Loans
    Congratulations on your recent closing! We are happy to continue serving you. Our goal is to make homeownership easy and convenient, every step of the way  As your servicer, you can expect us to:   Send statements. Receive and apply yo...

18. Get Support

    Last Updated: 06/12/2024 in Contact Us
    We’re just a call or click away! Any time you have questions or need help with your mortgage, we’re here to support you! Here are a few ways to reach us:  Are you having trouble making payments? As your mortgage partner, we are here to hel...

19. Mail a Payment

    Last Updated: 05/29/2024 in Contact Us
    Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone, and by mail.  Mail a Payment: First Home Mortgage PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: First Home Mor...

20. Year-End Statement Basics

    Last Updated: 07/23/2024 in Year-End Statements
    What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...

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