Popular Articles

11. Escrow Waiver

    Last Updated: 05/20/2024 in Escrow, Tax & Insurance
    Can I remove my escrow account?  Options to remove an escrow account from a loan vary based on factors such as state laws, investor guidelines, loan type, property type and Loan-to-Value (LTV) ratio.  If the loan qualifies, tax payments and homeow...

12. Mortgage Recast Overview

    Last Updated: 06/25/2024 in Lower My Payment
    If you want to lower your monthly mortgage payment and have the means to make additional payments toward your loan principal, a mortgage recast might be a great option for you. Learn what a recast involves, how it can help you save now and long te...

13. Paying Off Your Loan

    Last Updated: 09/28/2026 in Payments and Payoffs
    A payoff statement for a mortgage, sometimes referred to as a payoff letter, is a document that details the exact amount of money needed to fully pay off your mortgage loan.  It encompasses  your outstanding balance, the interest you owe,  an...

14. Escrow Statement FAQs

    Last Updated: 05/30/2024

15. Year-End Statement Basics

    Last Updated: 09/18/2026 in Year-End Statements
    What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...

16. Budget Drafts (Biweekly)

    Last Updated: 09/15/2026 in Payments and Payoffs
    Can I split my monthly payment into two payments?  Yes, by enrolling for Budget Drafts , you can schedule automatic recurring ACH drafts from your checking or savings account every 14 days. Once enrolled, half of your monthly mortgage payment wi...

17. Getting Started

    Last Updated: 09/08/2026 in Newly Closed Loans
    My loan just closed. What do I need to do next? Look for a welcome email from with information about how to get started with your online account, ways to contact us, when and how to make payments, and a glance at some of the convenient service...

18. Insurance Department

    Last Updated: 11/25/2025 in Contact Us
    Homeowner’s (Hazard) Insurance If you pay your homeowner's insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance p...

19. Get Support

    Last Updated: 06/12/2024 in Contact Us
    We’re just a call or click away! Any time you have questions or need help with your mortgage, we’re here to support you! Here are a few ways to reach us:  Are you having trouble making payments? As your mortgage partner, we are here to hel...

20. Go Paperless

    Last Updated: 09/08/2026

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