Popular Articles

11. Financial Hardship

    Last Updated: 04/04/2025

12.  Welcome!

    Last Updated: 07/23/2024 in Newly Closed Loans
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13. Escrow Statement FAQs

    Last Updated: 05/30/2024

14. Homeowner's/Hazard Insurance

    Last Updated: 06/04/2024 in Escrow, Tax & Insurance
    I have a new homeowners insurance policy. Do I need to send it to you? Yes, if you leverage an escrow account to help manage insurance expenses required for your property, you need to inform us of any changes in your insurance policy. You can s...

15. Paying Off Your Loan

    Last Updated: 07/01/2024 in Payments and Payoffs
    A payoff statement for a mortgage, sometimes referred to as a payoff letter, is a document that details the exact amount of money needed to fully pay off your mortgage loan.  It encompasses  your outstanding balance, the interest you owe,  an...

16. Year-End Statement Basics

    Last Updated: 11/13/2025 in Year-End Statements
    What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...

17. Escrow Waiver

    Last Updated: 05/20/2024 in Escrow, Tax & Insurance
    Can I remove my escrow account?  Options to remove an escrow account from a loan vary based on factors such as state laws, investor guidelines, loan type, property type and Loan-to-Value (LTV) ratio.  If the loan qualifies, tax payments and homeow...

18. Getting Started

    Last Updated: 06/30/2025 in Newly Closed Loans
    My loan just closed. What do I need to do next? Look for a welcome email from us with information about how to get started with your online account, ways to contact us, when and how to make payments, and a glance at some of the convenient servi...

19. Insurance Department

    Last Updated: 11/25/2025 in Contact Us
    Homeowner’s (Hazard) Insurance If you pay your homeowner's insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance p...

20. Get Support

    Last Updated: 06/12/2024 in Contact Us
    We’re just a call or click away! Any time you have questions or need help with your mortgage, we’re here to support you! Here are a few ways to reach us:  Are you having trouble making payments? As your mortgage partner, we are here to hel...

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