Popular Articles

11. Financial Hardship

    Last Updated: 04/04/2025

12. Homeowner's/Hazard Insurance

    Last Updated: 06/04/2024 in Escrow, Tax & Insurance
    I have a new homeowners insurance policy. Do I need to send it to you? Yes, if you leverage an escrow account to help manage insurance expenses required for your property, you need to inform us of any changes in your insurance policy. You can s...

13. Escrow Statement FAQs

    Last Updated: 05/30/2024

14. Escrow Waiver

    Last Updated: 05/20/2024 in Escrow, Tax & Insurance
    Can I remove my escrow account?  Options to remove an escrow account from a loan vary based on factors such as state laws, investor guidelines, loan type, property type and Loan-to-Value (LTV) ratio.  If the loan qualifies, tax payments and homeow...

15. Paying Off Your Loan

    Last Updated: 07/01/2024 in Payments and Payoffs
    A payoff statement for a mortgage, sometimes referred to as a payoff letter, is a document that details the exact amount of money needed to fully pay off your mortgage loan.  It encompasses  your outstanding balance, the interest you owe,  an...

16. Insurance Department

    Last Updated: 11/25/2025 in Contact Us
    Homeowner’s (Hazard) Insurance If you pay your homeowner's insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance p...

17. Terminating Mortgage Insurance

    Last Updated: 07/23/2025 in Lower My Payment
    Can I cancel my Mortgage Insurance? If Mortgage Insurance was required for your loan at closing, you might be wondering how long you will need to continue paying this extra expense. The short answer: it depends. Options to remove the mortgage insur...

18. Year-End Statement Basics

    Last Updated: 01/06/2026 in Year-End Statements
    What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...

19. Getting Started

    Last Updated: 03/02/2026 in Newly Closed Loans
    My loan just closed. What do I need to do next? Look for a welcome email from with information about how to get started with your online account, ways to contact us, when and how to make payments, and a glance at some of the convenient services ...

20. Go Paperless *NEW Options!*

    Last Updated: 03/09/2026

• ← Back
• Viewing 11 - 20
• More →