Getting Started

Congratulations on your recent closing! We are happy to continue serving you. Our goal is to make homeownership easy and convenient, every step of the way 

As your servicer, you can expect us to: 

• Send statements.
• Receive and apply your payments. 
• Pay property tax and/or home insurance premiums from your escrow account, if you have one. 
• Notify you of updates relevant to your loan. 
• Provide year-end statements. 
• Assist with anything you need!

But to us, loan servicing means so much more. Our goal is to help you manage your loan in smart ways and achieve your goals. We offer an array of convenient digital services, account options, tools, and educational materials designed to make homeownership easy. We’re excited to serve you!

My mortgage loan just closed. What do I need to do next?

Look for a welcome email from us with information about how to get started with your online account, ways to contact us, when and how to make payments, and a glance at some of the convenient services we offer. 

Where can I find my loan information?

We offer 24/7 access to your loan details online. Click  to get started. Once logged in, go to My Loan to see your loan balance, information about payments due, interest rate, amortization schedule, payoff date, and more.

Where can I find my loan number?

Log into your online account and click or tap My Loan. You will find your loan number right under your loan balance—click or tap the link to see your complete loan number.

How will you communicate with me?

We can communicate with you in a variety of ways—email, secured messaging on our website and app, by phone, and by mail. You can log into our website our app to set your communication preferences—go to My Loan, find the Loan Information section, and click Edit.