Updated Articles

51. Additional Resources

    Last Updated: 05/20/2024 in Financial Hardship
    U.S. Military Service Members If you or any occupant of your home are or recently were on active military duty or related active service, you may be eligible for benefits and protections under the federal  Servicemembers Civil Act (SCRA) ...

52. Surplus

    Last Updated: 05/20/2024 in Escrow Statement FAQs
    What is an escrow surplus?  All escrow accounts have a minimum required balance, which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is mor...

53. How to Keep Track of Your Escrow Activity

    Last Updated: 05/20/2024 in Escrow Statement FAQs
    How can I see my escrow account activity? As your mortgage partner, we strive to make it easy to view and understand your escrow activity. We provide 24/7 access to track your escrow balance, deposits, and disbursements online, plus other easy ...

54. Contacts

    Last Updated: 05/20/2024 in Escrow Statement FAQs
    Who do I contact  with  questions about my escrow expenses? Taxes: Your local tax assessor’s office. Insurance premiums: Your insurance company. Your escrow payments and expenses: Reach out to us. We'll be happy to help! Please see our...

55. Change in Your Mortgage Payment

    Last Updated: 05/20/2024 in Escrow Statement FAQs
    Why did my payment change? When your taxes and/or insurance bills change from year to year, it may be necessary to adjust the amount you are paying into your escrow account, too.  Reasons your expenses changed may include: Insurance: Changes...

56.  Video: Understanding Your Escrow Statement

    Last Updated: 05/20/2024 in Escrow Statement FAQs
    We review your escrow activity at least annually to help ensure your account has enough funds to cover your property tax and/or insurance expenses, which can change from year to year. After each review, we send an Escrow Account Disclosure St...

57. Escrow Statement

    Last Updated: 05/20/2024 in Escrow Statement FAQs
    What is an escrow analysis? We review your escrow account at least annually and send you a detailed report of your activity and any changes to your expenses and/or monthly payment. Your Escrow Account Disclosure Statement details: If applicab...

58. Escrow Basics

    Last Updated: 05/20/2024 in Escrow Statement FAQs
    What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...

59. Shortage

    Last Updated: 05/20/2024 in Escrow Statement FAQs
    What is an escrow shortage? All escrow accounts have a minimum required balance , which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is e...

60. Escrow Basics

    Last Updated: 05/20/2024 in Escrow, Tax & Insurance
    What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...

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