New Articles | Page 1 | First Home Mortgage

How to Enroll

Created On: 09/16/2025 in Go Paperless *NEW Options!*

You can enroll online in a few quick clicks! Here's how: Log into our website or app. Go to Documents and click Manage Delivery Preferences . Next to Escrow statements plus other routine servicing communications, check the Email box and...
Go Paperless *NEW Options!*

Created On: 09/16/2025
Who We Are

Created On: 05/01/2025 in Newly Closed Loans

Congratulations on your recent closing! We are happy to support you as the servicer of your loan. At , our goal is to make homeownership easy and convenient, every step of the way As your loan servicer, you can expect us to: Send stateme...
Access Outside the U.S.

Created On: 02/03/2025 in Online Access

Access to our website and app is available in the following countries: United States Australia British Virgin Islands Canada Finland Germany Greenland Guam India Japan Mexico Micronesia Portugal Puerto Rico South Korea United Kingd...
LoanNav Mobile App

Created On: 07/30/2024 in Online Access

While you can access our homeowner portal from your smartphone and tablet, our LoanNav app provides an enhanced experience on Apple and Android mobile devices. The app is free and easy to use, with the same features and functionality as the websit...
Online Access

Created On: 07/23/2024
Claims

Created On: 07/17/2024 in Disaster Claims & Assistance

What do I need to do if my home has been damaged? Here’s what you need to do first: Contact your hazard insurance company to file a claim. Begin the claims process with : Call  833.253.1133 , and w e'll let you know what is requ...
Disaster Assistance

Created On: 07/17/2024 in Disaster Claims & Assistance

I am having trouble making mortgage payments due to a disaster. What can I do? If a recent disaster has affected your ability to conduct normal financial business, we understand this may result in late or missed mortgage payments. We are here t...
Disaster Claims & Assistance

Created On: 07/17/2024
Paying Off Your Loan

Created On: 07/01/2024 in Payments and Payoffs

A payoff statement for a mortgage, sometimes referred to as a payoff letter, is a document that details the exact amount of money needed to fully pay off your mortgage loan. It encompasses your outstanding balance, the interest you owe, an...