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31. We're Here to Support You

    Created On: 05/20/2024 in Financial Hardship
    We understand  that life circumstances might lead to difficulty making  your mortgage payments.   As your mortgage partner, we are here to help if you are facing  financial hardship .  Whether you  need help  bringing your account  cur...

32. Additional Resources

    Created On: 05/20/2024 in Financial Hardship
    COVID-19 Resources   If you have a hardship  related to COVID-19 ,   visit the  CFPB’s mortgage and housing assistance portal .   Homeowner Assistance Fund (HAF) in the  U.S Department of the Treasury   and  Nati...

33. Financial Hardship

    Created On: 05/20/2024

34. Surplus

    Created On: 05/20/2024 in Escrow Statement FAQs
    What is an escrow surplus?  All escrow accounts have a minimum required balance, which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is mor...

35. How to Keep Track of Your Escrow Activity

    Created On: 05/20/2024 in Escrow Statement FAQs
    How can I see my escrow account activity? As your mortgage partner, we strive to make it easy to view and understand your escrow activity. We provide 24/7 access to track your escrow balance, deposits, and disbursements online, plus other easy ...

36. Contacts

    Created On: 05/20/2024 in Escrow Statement FAQs
    Who do I contact  with  questions about my escrow expenses? Taxes: Your local tax assessor’s office. Insurance premiums: Your insurance company. Your escrow payments and expenses: Reach out to us. We'll be happy to help! Please see our...

37. Change in Your Mortgage Payment

    Created On: 05/20/2024 in Escrow Statement FAQs
    Why did my payment change? When your taxes and/or insurance bills change from year to year, it may be necessary to adjust the amount you are paying into your escrow account, too.  Reasons your expenses changed may include: Insurance: Changes...

38. Video: Understanding Your Escrow Statement

    Created On: 05/20/2024 in Escrow Statement FAQs
    We review your escrow activity at least annually to help ensure your account has enough funds to cover your property tax and/or insurance expenses, which can change from year to year. After each review, we send an Escrow Account Disclosure St...

39. Escrow Statement

    Created On: 05/20/2024 in Escrow Statement FAQs
    What is an escrow analysis? We review your escrow account at least annually and send you a detailed report of your activity and any changes to your expenses and/or monthly payment. Your Escrow Account Disclosure Statement details: If applicab...

40. Escrow Basics

    Created On: 05/20/2024 in Escrow Statement FAQs
    What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...

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